FAQ

How long will it take to receive order after payment ?
We Stick to prompt delivery,noramlly we shipped order out in same day at same day we received payment,and the tracking# can be provided within 2 days, after we provide tracking#,you can expecting merchandises in 5 days,so you will wait totally 7 business days to expect merchandises arrival.

Usually the shipping process is much faster and it only takes 4-5 days from the time we process your order, however we reserve the right to take up to 7 business days because sometimes there are circumstances out of control that delay the shipping process. Rest assured, we make every attempt to get your order to you as fast as possible.

What is your payment method ?
Our payment method is Paypal,Western Union,MoneyGram,Bank Transfer.

How do you delivery my orders ?
Shipping to USA or Canada, we USPS.EMS,Fedex,UPS,DHL, to Europe we used Sodexi,TNT

Is there Minimum Order required ?
We accept retail,wholesale,dropship orders,we dont required minimum purchase,you can even order one item.

How are shoes packaged ?
All packaged in its original box. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping carriers.

Is there any extra cost happened to me when i receiving goods ?
There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.

I received my tracking number, however it says no records on the carrier website ?
We have the tracking# once shipment released,and then we send tracking# to you,after you get tracking number,you can track shipment on carrier's website,if you cannot see records on the site right away,please try to see records later,because sometimes the carrier input the shipping information slowly,however,we gurantee that the shipment been on the way when you got tracking# from us.

If there is a problem with the shoes I have received, what should I do ?
If there is any problem with your order, please contact us immediately. Inform us of the problem with your order and we will give you instructions on our return processing.

If received the wrong order,what can i do ?
Customers have an option of either requesting a refund or and exchange for their merchandises,This request must me forward to us within 7 business days from delivery,and in both options,returned to our inventory within 10 business days from the date of receipt. The return address will be provided to you by a customer supporter after receiving request.Please NOTED: the used items will not accept refund or return.